Terms & Conditions

Online Payments

We do not store credit card details nor do we share customer details with any third parties.

 

Terms & Conditions:

The website is operated and owned by Cotswold Garden Furniture the registered office is: Unit 2 24 Hempstead Lane Gloucester GL2 5JA
These terms and conditions (“Terms”) apply to each purchase of goods made from our website www.Lloydlooms.co.uk, by telephone +44 452 883874orby email info@lloydlooms.co.uk. We may change or update these Terms from time to time and will publish any changes on this website.
By making a purchase from us you undertake that all products ordered are for your own use and not under any circumstances for resale.

 

PRODUCT DESCRIPTIONS

We try to ensure that the product descriptions, images and prices that appear on our website are accurate. However, sometimes mistakes happen and in the event of any errors on our website then we will rectify the error as soon as reasonably possible and inform you of any error relating to any product you have ordered.
If there is an error in the pricing of any products we will contact you as soon as is reasonably possible and you may either confirm the order at the correct price or cancel the order.
Please note that sometimes the colours of products as they appear on your monitor and as they actually appear may be slightly different due to factors such as your monitor display settings and, for photographs, the lighting conditions at the time. Although we try our best to ensure consistency, sometimes different batches of the same fabric, wood and paint may be slightly different in colour and we cannot accept returns for this reason, if requested we can send small samples of Loom with the required paint finish in our standard range.
After you have placed your order on line or over the phone we will advise you of the delivery time for the item(s) if the item is out of stock we will offer an alternative, refund, or back order the item if you are comfortable waiting.

 

LIABILITY

The products we supply to you will be of satisfactory quality, fit for purpose, and as described. For some product,s we also offer a guarantee, details of which appear in the relevant product description and on our website.
Some of our products are provided with care instructions, and we will not be liable to you for any fault with any product that arises out of your failure to follow the care instructions.
If we deliver any product with a structural defect, please contact us as soon as possible to arrange a repair, replacement or refund.
We will not be liable to you for any indirect losses, including any loss of revenue or profits or any other losses that are not reasonably foreseeable at the time your order is accepted (except that these Terms do not limit our liability to you for death, personal injury or fraud).
We will not be liable to you for any loss you suffer as a result of our being unable to comply with our obligations under these Terms because of circumstances beyond our reasonable control.
These Terms do not affect your statutory rights.

 

WHAT INFORMATION DO WE COLLECT?

We collect information from you when you register on our site, or fill out a form. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address or phone number. You may, however, visit our site anonymously. Like most websites, we use cookies to enhance your experience, gather general visitor information, and track visits to our website. Please refer to the ‘do we use cookies?’ section below for information about cookies and how we use them.
WHAT DO WE USE YOUR INFORMATION FOR?
Any of the information we collect from you may be used in one of the following ways:
o To improve our website (we continually strive to improve our website offerings basedon the information and feedback we receive from you)
o To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
o To administer a, promotion, survey or other site feature
o To send periodic emails.
The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc. Note: If at any time you would like to unsubscribe from receiving future emails, please send an email to unsubscribe@neptune.com with your email address stated in the subject line.

 

DO WE USE COOKIES?

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information). We use cookies to understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

 

DO WE DISCLOSE ANY INFORMATION TO OUTSIDE PARTIES?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. assist us in operating our website, conducting We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

 

ONLINE PRIVACY POLICY ONLY

This online privacy policy applies only to information collected through our websiteand not to information collected offline.
Your consent
By using our site, you consent to our privacy policy.
Changes to our privacy policy
If we decide to change our privacy policy, we will post those changes on this page.

Returns Policy

If you receive any good that are damaged on arrival we would appreciate a photograph of the damage if possible so we may report this to our carrier. The damaged item will be replaced (stock levels allowing) we would arrange collection of the damaged item and delivery of its replacement, and on the majority of occasions, this would be at the same time.

 

If you are not entirely satisfied with your order, we will be happy to offer a full refund or exchange providing the goods are returned to us undamaged and sealed items such as cushions remain unopened and furniture ideally in its original packaging within 14 days. We can arrange collection and return of items to our warehouse if required please call 01452-883874 and we will be happy to arrange a collection directly with our carrier, however the cost of returning the item (s) will be deducted from the refund, the cost of collecting and returning 1 box from a UK mainland address is £20.00 by ticking the acceptance of our Terms and Conditions when making your purchase with us, you are accepting responsibility for the cost of returning the goods to us.